Contact Us

The Ford Pro Contact Center of Excellence (Ford Pro CCoE) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in both English or French in the following areas by calling 1-800-668-5515.

 

•Service Inquiries: Mon – Fri 7am – 11pm and Sat 7am – 5pm Eastern Time

•Fleet Incentive Inquiries: Mon – Fri 8:30am – 6:30pm Eastern Time

•FIN Code Support & Other Sales Inquiries Mon – Sat 8am – 8pm Eastern Time

 

Please have the following information available when contacting us:

  • Fleet Identification Number (FIN) or Pending Confirmation Number
  • Ordering Dealer Code
  • Vehicle Body Code
  • Factory Order Number OR
  • Vehicle Identification Number (VIN)

Have a fleet-related question?

  • Review our Frequently Asked Questions (FAQs)
  • Phone: 1-800-668-5515

Ford Pro Contact Center of Excellence.

•Service Inquiries: Mon – Fri 7am – 11pm and Sat 7am – 5pm Eastern Time

•Fleet Incentive Inquiries: Mon – Fri 8:30am – 6:30pm Eastern Time

•FIN Code Support & Other Sales Inquiries Mon – Sat 8am – 8pm Eastern Time

 

 

Ford Pro Solutions

  • Ford TelematicsTM
  • Ford Telematics Essentials
  • Ford Data Services

Mon – Fri 8am – 8pm Eastern Time

833-803-FORD (3673)

Customer Relationship Centre

Customer Relationship Centre (CRC)
  • Retail (non-fleet) New or Used (Pre-Owned) Vehicle Sale
  • Recall Notice or Recall Repair
  • Warranty/Parts and Service
  • Visit contact us on the ford.ca website
1-800-565-FORD (3673)
Additional Contact Options
Submit a new idea to suggest an improvement or streamline a fleet process. We welcome your comments and suggestions.