Contact Us

Ford Fleet Headquarters is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in the following areas by calling 1-800-668-5515 (8:30 AM – 6:30 PM EST, in English or French).

 

Please have the following information available when contacting us:

  • Fleet Identification Number (FIN) or Pending Confirmation Number
  • Ordering Dealer Code
  • Vehicle Body Code
  • Factory Order Number OR
  • Vehicle Identification Number (VIN)

Have a fleet-related question?

  • Review our Frequently Asked Questions (FAQs)
  • Phone: 1-800-668-5515

Fleet Headquarters

Mon - Fri 8:30 am - 6:30 pm Eastern Time.

 

At Ford Motor Company, we are committed to making our website accessible for all of our site visitors. Our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience.

 

For the hearing or speech impaired, please contact our customer support centre using the Telecommunication Relay Service by dialing 711.

FIN Enrollment

FIN Re-Activation

FIN Updates

800-668-5515
Options 1 then 1
Fleet Website Access
800-668-5515
Options 1 then 4
Fleet Customer and Dealer Assistance (Fleet Headquarters)
800-668-5515
Options 1 then 4
Vehicle Special Order (VSO)
  • Special Paint & Equipment Order Assistance (Login with your user ID for access to all content on this page)
  • Inquiry Entry Assistance
  • VSO Ordering Guide (Dealers & Leasing Companies)
  • Pilot Model Inspection Coordination
  • Specification Review Coordination
800-668-5515
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Ford Commercial Solutions

Ford TelematicsTM

Ford Data Services

833-803-FORD (3673)

Customer Relationship Centre

Customer Relationship Centre (CRC)
  • Retail (non-fleet) New or Used (Pre-Owned) Vehicle Sale
  • Recall Notice or Recall Repair
  • Warranty/Parts and Service
  • Visit contact us on the ford.ca website
1-800-565-FORD (3673)
Additional Contact Options
Submit a new idea to suggest an improvement or streamline a fleet process. We welcome your comments and suggestions.