Contact Us

The Ford Pro Contact Center of Excellence (Ford Pro CCoE) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in both English or French in the following areas by calling 1-800-668-5515.

 

• Service Inquiries: Mon – Fri 8am – 8pm Eastern Time

• Fleet Incentive Inquiries: Mon – Fri 8:30am – 6:30pm Eastern Time

• FIN Code Support & Other Sales Inquiries Mon – Fri 8:30am – 6pm Eastern Time

 

Please have the following information available when contacting us:

  • Fleet Identification Number (FIN) or Pending Confirmation Number
  • Ordering Dealer Code
  • Vehicle Body Code
  • Factory Order Number OR
  • Vehicle Identification Number (VIN)

Have a fleet-related question?

  • Review our Frequently Asked Questions (FAQs)
  • Phone: 1-800-668-5515

Ford Pro Contact Center of Excellence.

  • Service Inquiries: Mon - Fri 8am - 8pm Eastern Time
  • Fleet Incentive Inquiries: Mon - Fri 8:30am - 6:30pm Eastern Time
  • FIN code Support & Other Sales Inquiries: Mon - Fri 8:30am - 6pm Eastern Time

 

 

FIN Enrollment

FIN Re-Activation

FIN Updates

800-668-5515

Hold for English

Then option 2, then 3

Fleet Programs and Incentives
  • Incentives
  • Invoicing
800-668-5515

Hold for English

Then option 2, then 2

Fleet Warranty and Parts Service
  • Warranty-Related Issues
  • Vehicle Repairs
  • Parts Delay
  • Recall Notifications
800-668-5515

Hold for English

Then option 2, then 1

Fleet Website Access
800-668-5515

Hold for English

Then option 2, then 4

Vehicle Ordering
800-668-5515

Hold for English

Then option 2, then 4

Vehicle Special Order (VSO)
  • Special Paint & Equipment Order Assistance (Login with your user ID for access to all content on this page)
  • Inquiry Entry Assistance
  • VSO Ordering Guide (Dealers & Leasing Companies)
  • Pilot Model Inspection Coordination
  • Specification Review Coordination
800-668-5515

Hold for English

Then option 2, then 4

Ford Commercial Solutions

Ford TelematicsTM

Ford Data Services

833-803-FORD (3673)

Customer Relationship Centre

Customer Relationship Centre (CRC)
  • Retail (non-fleet) New or Used (Pre-Owned) Vehicle Sale
  • Recall Notice or Recall Repair
  • Warranty/Parts and Service
  • Visit contact us on the ford.ca website
1-800-565-FORD (3673)
Additional Contact Options
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