Fleet Headquarters

Fleet Headquarters was created to provide Fleet Accounts and Ford dealers with an efficient and accurate information source. Our goal is to help save Fleet Customers valuable time and resources with "one stop shopping" from knowledgeable personnel.


Please feel free to contact us with any Fleet question/concern you may have including:


  • FIN Application Processing
  • Fleet Vehicle Ordering Status and Scheduling
  • Fleet Programs and Incentives
  • Vehicle Option Availability
  • Vehicle Shipment/Tracing
  • Product Specifications
  • Balance Out/Start Up Timing Information
  • Government Bid Centre
  • Competitive Price Allowance (CPA) Requests/Inquiries


To assist our Fleet Headquarters Team Members, please have the required information available when you call; or have it included in your e-mail in order to complete your inquiry.




  • Fleet Identification Number(FIN)
  • The Dealer Code for your order
  • Body Code of the vehicle
  • Factory Order Number OR
  • Requested forms fully completed with all necessary supporting documents.

The Fleet Headquarters Toll Free Numbers are:

Phone: 1-800-668-5515
Fax: 1-866-261-2131
Send us an email to:


Hours of Operation Our address is:
Monday to Friday
8:30AM to 6:30PM (English)
8:30AM to 5:00PM (French)
(Eastern Time)
Ford Fleet Headquarters
The Canadian Road, PO Box 2000
Oakville, Ontario
L6J 5E4


Our mission is to provide you with "Best in Class" customer service. Call or write to us now to experience the Ford Fleet difference.